Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
This Privacy Policy describes how Mei Wai Limited collects, uses, and protects personal information when you visit trousersfwcq.com, create an account, or purchase womenswear through our online store. Mei Wai Limited acts as the controller of the personal information described in this document. Reading this policy before you place an order helps you understand which information we need and how that information is handled.
Information You Provide Directly
When you create an account, place an order, or contact our support team, we collect the personal details required to complete that interaction. These details include your full name, email address, shipping address, billing address, telephone number, and order history. When you submit a product review, a size or fit request, or a message to [email protected], we retain that message together with your contact details so we can respond and maintain a record of the conversation. Account holders also create a password, which is stored in a protected form and used only to authenticate access to the account.
Information Collected Automatically
When you browse trousersfwcq.com, our systems record technical information about the visit. This information includes your internet protocol address, browser type and version, device type, operating system, screen resolution, referring web address, pages viewed, search terms used on the store, items added to the shopping cart, and the date and time of each request. We use this information to operate the storefront, diagnose technical faults, measure the performance of product pages, and detect fraudulent or automated activity.
Payment Information and Transaction Security
All payment transactions on trousersfwcq.com are processed by third-party payment gateways. Mei Wai Limited does not collect, store, or process full credit card numbers, card expiration dates, or security codes. Payment card details are entered into the secure interface of the payment gateway and are transmitted directly to that provider. Mei Wai Limited receives only a confirmation that the payment succeeded or failed, together with a transaction reference, the payment method type, and the amount charged. This limited confirmation is retained for accounting, refund processing, and dispute resolution.
How We Use Personal Information
We use personal information to process and fulfil orders, arrange delivery through shipping partners, send order confirmations and delivery notices, and handle returns and exchanges. We use contact details to answer questions sent to [email protected] and to resolve issues connected with a purchase. We use order history and browsing activity to recommend womenswear items that match previously viewed sizes, styles, and categories. We use technical and account data to secure the storefront, prevent misuse of promotional offers, and improve site navigation and page load performance. Where you have opted in, we use your email address to send marketing messages about new collections and seasonal offers, and every marketing message contains a working unsubscribe link.
Cookies and Similar Technologies
trousersfwcq.com uses cookies and comparable storage technologies to keep your shopping cart active between page loads, to remember your sign-in state, to store language and currency preferences, and to measure aggregate traffic patterns. Strictly necessary cookies are required for checkout and account access to function. Analytics cookies record aggregated visit data that we review to assess storefront performance. Advertising cookies, where enabled, record which pages you visited so that relevant womenswear items can be shown to you on other platforms. You can block or delete cookies through your browser settings, and you can withdraw advertising consent through the cookie controls displayed on trousersfwcq.com. Blocking strictly necessary cookies prevents checkout from completing.
Sharing Personal Information
We share personal information with service providers that perform defined tasks on our behalf. These providers include payment gateways, shipping carriers, warehouse and fulfilment operators, email delivery platforms, customer support software providers, and analytics vendors. Each provider receives only the information required to perform its task and is bound by contractual confidentiality and data protection obligations. We also disclose personal information when required by applicable law, when responding to a valid legal request, or when necessary to protect the rights and safety of customers and of Mei Wai Limited. We do not sell personal information to third parties.
Data Retention
We retain order records, invoices, and transaction references for the period required by tax and accounting rules applicable to our operations. Account information is retained while the account remains active. Marketing contact details are retained until you unsubscribe. Support correspondence is retained for the period needed to resolve the matter and to maintain a record of the resolution. When a retention period ends, the related information is deleted or anonymised.
Data Security
We apply administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, and loss. These safeguards include encrypted transmission of data submitted through trousersfwcq.com, restricted staff access on a need-to-know basis, access logging, and periodic review of stored records. No transmission method and no storage system guarantees absolute security, so we continuously review these controls.
Your Rights and Choices
You may request access to the personal information we hold about you, request correction of inaccurate details, request deletion of your information, withdraw marketing consent, or object to specific processing activities. Send these requests to [email protected] or by post to 17/F, United Centre, 28 Shu Kuk Street, North Point. We verify identity before acting on a request and respond within the period required by applicable law. You may also contact us at +852 6477 7725 for questions about this policy or about a specific request.
Children
trousersfwcq.com is intended for customers aged eighteen years and older. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we delete that information promptly.
Updates to This Policy
We revise this Privacy Policy when our practices, service providers, or legal obligations change. The current version is always published on trousersfwcq.com, and material changes are announced through a notice on the storefront. Continued use of trousersfwcq.com after a revised policy is published confirms acceptance of the revised terms.