Shipping Policy
Mei Wai Limited ships womenswear orders to addresses within the regions listed at checkout on trousersfwcq.com. Shipping timelines are standard and depend on destination and carrier. Orders are processed after payment verification. Tracking information is provided when available. Shipping fees are calculated at checkout. The customer is responsible for customs duties, taxes, and import fees imposed by the destination country. Delivery timelines are carrier estimates and are not guaranteed.
Return Eligibility and 14-Day No-Reason Refund Policy
Mei Wai Limited accepts returns for a refund within exactly 14 days from the date the customer receives the order. This is a strict no-reason refund policy. The customer may return eligible items without providing a reason. Items must be unused, unwashed, undamaged by the customer, and in original packaging with all original tags attached. Items that do not meet these conditions are not eligible for return. The buyer completely bears all return shipping costs. Mei Wai Limited does not reimburse return shipping charges. The customer must use a traceable shipping method and bears the risk of loss or damage during return transit. The 14-day return window begins on the delivery date recorded by the carrier. Returns received after the 14-day window are not accepted and will be returned to the sender at the sender’s expense.
Refund Timing
After Mei Wai Limited receives and inspects the returned item, the refund is approved or rejected. Refund arrival time is at least 14 days from the date Mei Wai Limited receives the return. This minimum 14-day period applies to all refund methods. For PayPal refunds, the refund takes at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow the full statutory period where applicable. Refunds are issued to the original payment method. Mei Wai Limited does not issue cash refunds. Mei Wai Limited is not responsible for delays caused by the payment provider or the customer’s financial institution.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact Mei Wai Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Mei Wai Limited reviews each claim. If approved, Mei Wai Limited provides return instructions. The customer must not return damaged or defective items without prior approval. Claims submitted after exactly 7 days of receipt are not accepted. This section does not limit statutory rights that cannot be excluded by law.
Step-by-Step Return Process
1. Confirm eligibility. The customer must verify that the return is within exactly 14 days of receipt and that the item meets the conditions in the Return Eligibility section.
2. Contact Mei Wai Limited. The customer must email [email protected] with the order number and the item to be returned. Mei Wai Limited provides a return authorization and return instructions. Returns without authorization are not accepted.
3. Pack the item. The customer must place the item in original packaging with all original tags attached. The customer must include the return authorization document inside the package.
4. Ship the item. The customer must send the package to the return address provided below. The buyer completely bears all return shipping costs. The customer must use a traceable shipping method and retain the tracking number.
5. Provide tracking. The customer must send the tracking number to [email protected]. Mei Wai Limited monitors the return transit.
6. Inspection. Mei Wai Limited inspects the returned item after delivery. Mei Wai Limited approves or rejects the refund based on the eligibility conditions.
7. Refund. If approved, Mei Wai Limited issues the refund to the original payment method. Refund arrival time is at least 14 days from the date Mei Wai Limited receives the return. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.
Return Shipping Details
The recipient must be Mei Wai Limited, the contact phone is +852 6477 7725, and the specific return address is 17/F, United Centre, 28 Shu Kuk Street, North Point. The customer must write this return address exactly as provided. The customer must not send returns to any other address. The buyer completely bears all return shipping costs. Mei Wai Limited does not provide prepaid return labels. The customer must pay the carrier directly. Mei Wai Limited is not responsible for return shipping fees, customs duties, or taxes on returned items.
Non-Returnable Items
Mei Wai Limited does not accept returns for items that are not in original condition. Items must be unused, unwashed, undamaged by the customer, and in original packaging with all original tags attached. Items that show signs of wear, alteration, or washing are not eligible. Items returned without original tags or packaging are not eligible. The customer must verify eligibility before shipping. Mei Wai Limited rejects ineligible returns. Ineligible returns are returned to the sender at the sender’s expense. The customer bears all shipping costs for ineligible returns.